Associate Self Service

Access to common links and self service requests for licensing.

This form allows you to request a new Microsoft Team be created. Manager approval required. Sign in with your email is also required.

Take Me There

Request Oracle access, Blackline license, or other new permissions through the Intranet permissions page. This creates a ticket. In office or VPN required.
*New Oracle access must be submitted by your manager.

Take Me There

Request new access to ERP or other systems for existing employees. This form includes systems from AQI, Chemtreat, and Trojan.

Take Me There

Use this form to request a call in number be added to Teams meetings you schedule. Manager approval required.

Take Me There

Use this form to request a Micrososft Visio license be added to your account. Manager approval required.

Take Me There

Use this form to request a Micrososft Project license be added to your account. Manager approval required.

Take Me There

Use this form to request a Micrososft Power BI license be added to your account. Manager approval required.

Take Me There.

Hach & AQI ONLY. Use this form to request access to create Workspaces in Power BI. Manager approval required.

Take Me There

Use this form to request access to create Microsoft O365 Groups (not the same as a Team). Manager approval required.

Take Me There

Request Remote Desktop (RDP) access for a Water Quality computer or device. Requires both manager and WQ Cybersecurity approval.

Take Me There

Request a license to the AQI Atlassian environment. Many products are available but the most common is Jira.

Take Me There

Request a license to the Hach Atlassian environment. Many products are available but the most common is Jira.

Take Me There
-->
A Little More About Us

Frequently Asked Questions
About Water Quality IT Shared Services

  • Water Quality IT Client Services is a global team of 40 IT professionals that support technical issues ranging from password resets and account unlocks, to more complicated production support and cybersecurity issues. We support many operating companies around the world and we leverage our diverse skills and experience to deliver a high level of service.

  • There are 5 regions we support: North America West, North America East, Latin America, Asia Pacific, Europe Middle East and Africa.

  • We are the first point of contact when you need technical support. We will try to solve the majority of your issues, and we will escalate/elevate issues that we are not able to solve to the appropriate IT resources. Here are some examples of issues we handle:

  • Permissions and access issues.

  • Hardware issues and problems, such as a laptop not charging or printer issues.

  • Software issues and problems, such as outlook not opening or PC slowness.

  • Purchasing of hardware and software applications such as ordering new computers, monitors, Adobe applications, Snagit, Etc.

  • New employee account provisioning

  • Cybersecurity protection and events

  • Visit the IT Ticket portal: OPEN A TICKET

  • Email IT to create a ticket: OPEN A TICKET

  • Chat with us via the RED icon on this website, in the bottom right hand corner.

  • For business critical issues after normal working hours, 24 hour support is available by calling the help desk number. If not answered immediately, the technical team will return your call.
    General North America: 970-593-6455
    General EMEA: +49 30 809 86 222
    General APAC: +86 21 228 79 378

  • Systems Infrastructure manages many of the virtual server environments we support and change control processes.

  • Network Infrastructure manages our connections to the internet and internal newtork resources such as the VPN and site connectivity.

  • Cybersecurity evaluates threats and weaknesses in the environment while deploying solutions to protect the company.

  • Application Infrastructure supports many software suites in the environment, such as Oracle and other ERP solutions.

  • Procurement supports the vendor and license management, as well as hardware and software purchasing and delivery.

about
Chat with a Technician»