Water Quality IT Shared Services

Water Quality IT Shared Services offers many services and here are some quick links to help get you where you need to go

Order & New Hire Forms

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Use these forms to request new software or licenses managed by Water Quality IT, new hardware, or notify IT of a new employee joining the organization.

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Password Reset Tools

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Use this page to access self-service password reset options.

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Associate Self Service

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Access to the self-service knowledgebase as well as a list of applications you can request access to.

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IT Ticket Portal

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A convenient site to access and manage your IT requests. It is required that you be either in a company facility or on the VPN to access this site.

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WQ IT SharePoint

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A website to access common links, policy documents, and current outage information. Sign in with your email is required to access this site.

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Veralto Connect

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A great SharePoint site to access information, news, and quick links for Danaher. Sign in with your email is required to access this site.

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MS Office 365 Web Portal

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Provides access to Outlook, Teams, OneDrive, Office Web Apps, etc. via your web browsers on any device. Sign in with your email is required to access this site.

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WQ IT Cybersecurity

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Link to the WQ IT Cybersecurity SharePoint site. Includes contact information and articles on security best practices in the workplace. Access to the company network is required.

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A Little More About Us

Frequently Asked Questions
About Water Quality IT Shared Services

  • Water Quality IT Client Services is a global team of 40 IT professionals that support technical issues ranging from password resets and account unlocks, to more complicated production support and cybersecurity issues. We support many operating companies around the world and we leverage our diverse skills and experience to deliver a high level of service.

  • There are 5 regions we support: North America West, North America East, Latin America, Asia Pacific, Europe Middle East and Africa.

  • We are the first point of contact when you need technical support. We will try to solve the majority of your issues, and we will escalate/elevate issues that we are not able to solve to the appropriate IT resources. Here are some examples of issues we handle:

  • Permissions and access issues.

  • Hardware issues and problems, such as a laptop not charging or printer issues.

  • Software issues and problems, such as outlook not opening or PC slowness.

  • Purchasing of hardware and software applications such as ordering new computers, monitors, Adobe applications, Snagit, Etc.

  • New employee account provisioning

  • Cybersecurity protection and events

  • Visit the IT Ticket portal: OPEN A TICKET

  • Email IT to create a ticket: OPEN A TICKET

  • Chat with us via the RED icon on this website, in the bottom right hand corner.

  • For business critical issues after normal working hours, 24 hour support is available by calling the help desk number. If not answered immediately, the technical team will return your call.
    General North America: 970-593-6455
    General EMEA: +49 30 809 86 222
    General APAC: +86 21 228 79 378

  • Systems Infrastructure manages many of the virtual server environments we support and change control processes.

  • Network Infrastructure manages our connections to the internet and internal newtork resources such as the VPN and site connectivity.

  • Cybersecurity evaluates threats and weaknesses in the environment while deploying solutions to protect the company.

  • Application Infrastructure supports many software suites in the environment, such as Oracle and other ERP solutions.

  • Procurement supports the vendor and license management, as well as hardware and software purchasing and delivery.

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